Frequently asked questions

• How do you use the SMS service?
  
  Please click on the link - How to use SMS.
  
  
• How do you use the WEB service?
  
  Please click on the link - How to use WEB.
  
  
• How do you use the OneTouch service?
  
  Please click on the link - How to use OneTouch.
  
  
• How do you use the Automatic Operator service?
  
  Please phone 083 920 6134 or click on the link - How to use Automatic Operator.
  
  
• What kind of Cellular phone do you need to initiate an SMS call?
  
  You can initiate an SMS call with almost all Cellular phones that support text messaging, and allow international gateway number (more than 10 digits)
  
  
• I don’t know what my country's international prefix?
  
  Please click on the link - international country dialling codes - don't forget to ad a '+' in front of your country dialling code, and don't dial ' 09 or 0 or 00 or 011 ' before the international dialling code.
  
  
• Are there any hidden charges?
  
  NO, There are no hidden charges, and no connection fees.
  
  
• Is the service legal?
  
  YES it is fully legal - It does not make use of the PPT and no other network can interfere with this service.
  
  
• Do I need to be in a long-term contract?
  
  NO. Customers are on a pre-paid contract.
  
  
• Do I need a special phone to use your service?
  
  NO, you can use any landline or cellular phone to receive a call.
  
  
• Can I use a Cellular phone to trigger a call?
  
  YES, Please click on the link - How to use SMS.
  
  
• Can I recharge PINs I already have?
  
  YES, you can recharge an existing PIN, to set it up a PIN4Life you must contact Globel on (011) 784-4337
  
  
• What if I don’t receive a callback?
  
  It could mean that you did not follow the instructions exactly. You should try to initiate the call again. If you still do not receive a call within 90 seconds, please complete our troubleshooting form, our technical staff will investigate and will get back to you as soon as possible.
  
  
• What will happen if my PIN runs out of money while in a middle of a phone call?
  
  Your call will terminate immediately as your money runs out.
  
  
• What is the expiry date of my PIN
  
  120 days after first use.
  
  

For more information on how to use the card, visit the instructions page.

If you have not found the answer to your question/problem, please contact us.

Troubleshooting: Should you have trouble with Globel Textconnect, please take the time to fill out the online troubleshooting form, so that we can fix the problem as quickly as possible, or click on the button to "download" a printable form, which can be completed by hand and faxed or E-mailed to us: info@globel.co.za

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